Paper-free rent statements – Opt in
In a recent consultation we learned that you want to save the planet, ditch the paper and have access to a more convenient online version of your rent statement. So we’ve done just that!
Paper-free, or paperless, is a way to access your rent statements via MyHome - your online account where you can manage your tenancy.
It's a secure and convenient way to cut down on your filing and find the information you need in one central place – to view, download and print whenever you need to.
Here's why you should go paperless:
• Download and access your rent statements safely and securely online. • Available 24/7. • Cut down on paper – doing your bit to save the planet.
If we have a mobile phone number or email address for you, you can now access your rent statement via MyHome. To login, visit myhome.stonewater.org.
In the coming weeks, we’ll be emailing and texting you to ask if you want to continue to receive paper copies, so keep an eye out for that message. If you want to keep getting your paper copy, just get in touch.
Frequently Asked Questions
Q. Stonewater hasn’t got my email address or mobile phone number. How will I get my rent statement?
A. You will automatically be opted-in to receive a paper copy.
Q. I was part of the original consultation and opted-in for a paper copy. Will I need to opt in again?
A. No. We’ll automatically opt you in for a paper copy.
Q. If I opt out, can I still get a paper copy if I want one?
A. Yes, a paper copy is still available by request, please contact us.
Q. How do I access my rent statement online?
A. Please visit MyHome by clicking here.
Q. I’ve changed my mind and I want to receive a paper copy.
A. Please contact us, we’ll be happy to help.